Insurance debt recovery

Many Australian insurance companies trust GCSARMS to help improve their cash flow and recover their outstanding insurance claims. By outsourcing the debt recovery process, our insurance clients ensure that they remain compliant with all legislation, finalise files faster, maximise their returns and markedly improve their bottom line, without investing heavily in internal processes.

Recovering insurance claims requires extensive training and experience in both recovery techniques and compliance procedures. With over 30 years' experience in this industry, GCSARMS has the practical knowledge and experience to skilfully negotiate the process in compliance with our customer service standards and the complex guidelines set out by:

• General Insurance Code of Practice (GICOP);
• The Privacy Act;
• Australian Competition and Consumer Commission (ACCC) Guidelines;
• Australian Securities and Investment Commission (ASIC) Guidelines; and
• Financial Hardship guidelines.

While our primary goal is to boost our clients' cashflow through the efficient recovery of their outstanding debts, GCSARMS ensures that we protect our clients' brand, reputation and customer base as if they were our own. We're committed to continuous improvement, have achieved Quality Assurance and regularly audit our outcomes.

GCSARMS enter into individual service level agreements with all clients to ensure we create a partnership which facilitates maximum recoveries while protecting our clients' internal processes. These agreements are supported by regular key performance indicators and online client reports which provide our clients with information on all action we undertake on their behalf in real time.